Orders & Payment
What payment methods do you accept?
We accept the following payment methods:
1. Credit/debit card
2. PayPal
3. Apple Pay
4. Google Pay
5. Affirm
My order has been shipped. Can I change or cancel my order?
Once an order has shipped, it can no longer be canceled.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email or text message with your tracking number. This will enable you to track your package. Please keep in mind that tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
If your order is scheduled for LTL delivery, our carrier will contact you prior to delivery to arrange a convenient delivery time. Please ensure that your phone is accessible and in service until the goods are received, as delivery will not be made without prior communication.
What should I do if I do not receive my order?
If you have questions about the status of your order, feel free to contact us for further assistance.
Shipping
How much will shipping cost?
Shipping is included on all orders within the contiguous United States. Orders to Alaska and Hawaii will be charged additional shipping fees. Contact us for additional information.
How long does delivery usually take?
We have warehouses in California, Texas, Georgia, and New Jersey to ensure the fastest possible delivery of your goods.
For standard orders shipped through FedEx, typically our warehouses process outbound shipments within 1 business day, though during peak seasons, there may be delays of 2 to 3 business days. We aim for 95% of orders to be delivered within 5 business days from the time you place your order.
For oversize or bulky orders shipped through LTL, to ensure the safe delivery of your goods, our warehouse typically requires 2 to 3 business days to prepare the items for palletization. The transit time for LTL carriers generally ranges from 7 to 18 business days. For the final mile delivery, our carrier will contact you via the telephone number provided during the ordering process to schedule a delivery appointment. If we are unable to reach you and the delivery fails, the goods will be returned to the originating warehouse. We reserve the right to deduct reasonable return shipping fees from your order.
Where is my package coming from?
All orders will ship from one of our warehouses in California, Texas, Georgia, or New Jersey. There are some exceptions, so feel free to contact us if you have questions about your specific order.
Warranty
What are the warranty services for your products?
Return Policy
What is your return policy?
You have 90 days after delivery to return a product in its original condition. Return shipping costs are the responsibility of the customer. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law. A restocking fee will apply. For more details, please contact us.
What should I do if I receive a defective item?
Feel free to contact us within 72 hours of receiving your order to notify us of any problems with your order. Be sure to include your original order number, a complete description of the problem, and pictures or video evidence clearly showing the problem. This will enable us to properly handle the situation and get you a replacement item quickly.
Have you received my returned item?
Pleae contact us for assistance.