Shipping & Delivery
Eureka Ergonomic is pleased to include shipping on all orders within the contiguous United States. We work with multiple third-party delivery partners, including FedEx and other freight carriers, to ensure your order reaches you safely and on time. All products are fully packaged to ensure safe transportation, with the goal of delivering your purchases to you as quickly and efficiently as possible.
We have two default delivery services, limited to the contiguous United States. We cannot deliver to rural routes, Hawaii, Alaska, APO/FPO addresses, or P.O. boxes. Customers in such areas will be charged additional shipping fees. Please consult our friendly Customer Service team for shipping quotes to those areas.
Delivery Services
1. FedEx
All Office Chairs will be delivered via FedEx, which are delivered Monday to Friday. Transit time for standard shipping varies from 2-7 business days and is not guaranteed. Deliveries are not typically made on weekends or holidays. The carrier will drop off the item(s) in front of the first ground-level entryway outside your home (front door, porch, or garage).
2. LTL Freight Delivery
All Home Office Desks (Ark Series, Zen Series), Dining Tables, Sofas, and Recliners are shipped out Monday through Friday. Transit time for standard shipping varies from 7-18 business days and is not guaranteed. Deliveries are not typically made on weekends or holidays. The carrier will unload the item(s) to the ground for you at the loading area or in front of the building/house at the curb. This service does not include unpacking, assembly, or garbage removal. Due to the large volume and weight of the product, you may need some assistance from a family member or friend to move the item(s) inside your house.
Delivery Contact
Our LTL freight delivery partner will contact you to arrange a delivery day and time window, which will be dependent on the freight carrier's schedule. Any information you provide over the phone will be relayed to the driver to facilitate a smooth delivery process.
Exceptions
In the event of an atypical delivery due to unforeseen situations (some examples below), please inform the carrier and consult our Customer Service team (additional fees may apply) in advance:
- Apartment buildings or apartments with a front desk
- Extremely narrow driveways
- Blind alleys
- Ferries to islands
- Drivers needing to park in specific locations
- Deliveries to side doors or garage entrances
Storage Fees
Orders will be returned to the distribution center if you do not contact the carrier and arrange delivery after the carrier's first attempt to contact you (daily storage fees may apply). If you miss the carrier's phone call, please contact the freight company as soon as possible. The freight company may store your item and charge you storage fees. Please note that storage fees will increase over time. Please ensure that you do not miss your delivery appointment, which may result in additional fees such as re-delivery fees, storage fees, return shipping costs, and/or a restocking fee.
Paid Upgrade Services - White Glove
- 1.White Glove is a separate third-party service from delivery. Do not contact the delivery carrier for any White Glove installation questions or status updates.
- 2.The White Glove Installation Service team will coordinate with you to ensure you are home and available when the installation agents arrive. Please make sure your contact information is accurate. The White Glove team will usually reach out to you 1-2 business days before your product delivery.
- 3.If your product is scheduled to arrive within 1 day and you have not been contacted by the White Glove Installation Service, please email us immediately at customservice@eurekaergonomic.com with the following information:
-
a.Name
b.Order Number
c.Delivery Address
Proof of Delivery Receipt (POD) for Large Item(s)
LTL delivery requires the recipient to sign a POD (proof of delivery) receipt. A POD is not simply a receipt of delivery, but an acknowledgment that the items were delivered intact and in good condition. Too often, recipients sign PODs without inspecting the item(s). We advise confirming that the shipment was intended for you, that the entire order has been delivered, and that it was delivered undamaged before signing the POD.
Anything not indicated on this form before signature will result in Eureka Ergonomic being unable to authorize any damage claims after your driver has left. Please utilize the following checklist before signing a POD:
Checklist
Please confirm the following before signing a POD:
- All cartons are free of visible damage.
- The correct items were delivered as per the POD and the delivery order.
- If there is significant damage to a carton, immediately notify the delivery driver.
- If there is damage, please take photos of the damage and cartons.*
- Please indicate any property damage caused by delivery on the POD. We will need photographs and video footage to document the damage.
After you've gone through your entire shipment and documented any issues, you may obtain the driver's signature or initials next to your notes about the damaged items on the POD.
*Please do not dispose of any damaged cartons until the issue is resolved.
Order Status and Order-Tracking
Once your order has been processed, we will email you order status updates and your tracking number.